IBM Cloud - Structured Ideas

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Exporting the report once the case is resolved

Hello IBM,

We do raise cases with IBM to resolved the issues which connects to APIC. But once the issue is resolved we are not able to export the entire ticket updates. We required this for our future reference if the same issue occur and we can go through the old ticket details. so that if we can take our action or have an idea before we raise case if any.

So it would be helpful if we could export it in pdf format of the ticket with all the actions taken by us and IBM. On the other hand once the ticket s resolved if IBM support can export and attached the file in that particular ticket.

Thanks

Sneha

  • Guest
  • Mar 25 2020
  • Needs review
  • Attach files
  • Akhil Kakumani commented
    27 Mar 12:17

    Thats a good idea . Will be very much uselful to get the details for future references.

    Thanks

    Akhil

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