IBM Cloud - Structured Ideas

Welcome to the idea portal for structured ideas (i.e. product feature requests) - A more integrated and automated feedback system to connect your product improvement ideas with IBM product and engineering teams.  Happy submitting!

 

NOTE: All IBM employees must enter Ideas through this Ideas Portal.

Support Ticket Filter Options

It is very difficult finding old tickets in the new IBM support portal. As it currently stands, there is only a search field and filter by status. The old softlayer portal and the "view archived cases" has a much more robust filter option which I used all the time. Since the switch, I (and others at my company), are having difficulty finding older tickets and always resorting back to email.

  • Guest
  • Nov 26 2019
  • Future Backlog
  • Attach files
  • D P commented
    10 Dec, 2019 03:33pm

    All of the SL filters are helpful. Especially filtering by username. I attached a screenshot.

  • Admin
    Amit Patel commented
    9 Dec, 2019 02:27pm

    Hello, thanks for reaching out It would be helpful if you can expand on what filters/options you found robust in SL. As this would help us evaluate more functions to include or not Thanks

NOTICE TO EU RESIDENTS: per EU Data Protection Policy, if you wish to remove your personal information from the IBM ideas portal, please login to the ideas portal using your previously registered information then change your email to "anonymous@euprivacy.out" and first name to "anonymous" and last name to "anonymous". This will ensure that IBM will not send any emails to you about all idea submissions