Before the new portal was introduced, whenever there is a ticket update, we used to get the details in the email. Now all that we get is that “there is an update”. This means each time we get an email, we will have to log in to the portal and check the update. (Sometimes the update is just “for internal tracking”). And the ticket doesn’t say for which account it is for. We have to log in to each account and figure out which ticket it is.
As you can imagine, this is waste of time for the team, as we been raising a lot of tickets lately. And not having an option to email your support team is also not helping.
NOTICE TO EU RESIDENTS: per EU Data Protection Policy, if you wish to remove your personal information from the IBM ideas portal, please login to the ideas portal using your previously registered information then change your email to "email@example.com" and first name to "anonymous" and last name to "anonymous". This will ensure that IBM will not send any emails to you about all idea submissions