IBM Cloud - Structured Ideas

Welcome to the idea portal for structured ideas (i.e. product feature requests) - A more integrated and automated feedback system to connect your product improvement ideas with IBM product and engineering teams.  Happy submitting!

 

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Change the Feature Code logic (subscription vs support)

Currently, even with clarified instructions, clients are entering the Support feature code first (before the subscription code) if that is the first e-mail they open.  This locks them out of their account & requires a support ticket to fix.  Could we change the logic to allow the codes to be entered in either order?  OR possibly automatically apply the subscription code if support is applied first?  OR if neither of those is possible, could we add some logic into the code so it's not technically possible to enter the support ticket first?

  • Guest
  • Aug 1 2018
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