The new Directlink cloud order process requires the customer to place an order on Equinix with matching port speed to that on IBM cloud. This however creates a problem where the customer need to place a new Equinix order and redo their end of the network configuration when they need to upgrade port speeds. This problem is accentuated by the various lower tiers of port speeds that we now offer to start customers off.
By allowing customers to order a higher port speed on Equinix, they can easily place a new order on IBM cloud for higher port speed without the added work of redoing their end of the network. This is what they have been doing with the old ordering process of manual approvals by our network engineers
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